When it comes time to pick an ERP vendor, it’s important that you take the time to make the right decision. This relationship is vital to meeting your business objectives.
Truly, it functions more like a partnership. You’ll likely come to your ERP vendor with questions, concerns and requests over the course of your working relationship.
Be sure to select someone who is prepared and capable of delivering what you and your business need. To make sure your quest to find the right ERP vendor is a success, we’ve compiled a list of must-ask questions.
1. Who will be our direct contact and source of support?
There’s nothing more frustrating than having to explain and re-explain your problems to support team members over and over again. Your ideal support team should be available and knowledgeable.
When searching for an ERP vendor, look for a team that is transparent about the support they provide and eager to share information about their support staff.
2. Do you provide local support?
You depend on your ERP software to manage your business and automate all of your vital operations. When something goes wrong or you just need a bit of guidance, it’s important to have a support team that can arrive quickly.
Let’s face it, troubleshooting over the phone is difficult and often a time-waster. Having a local support team means you’ll also be able to pursue training programs and integrated IT solutions within reach.
3. How much experience do you have working with businesses like mine?
What you don’t want from your ERP vendor are one-size-fits-all support services. You’ll be relying on this software to not only meet the current needs of your business but also future requirements. Your ERP vendor should be able to do the same.
Look for case studies, references and portfolios to determine your potential vendor’s experience in your industry.
Are they able to pinpoint the common concerns and possible solutions for businesses like yours? If so, you likely have a good option for a successful partnership.
4. What’s the timeline for implementation? What type of training do we need?
Look for an ERP vendor who is forthcoming about the scope of the implementation process, the milestones and overall timeline. Inquire about the necessary training and time required for your employees as well.
Ask about details regarding past projects similar to your own. How long did it take to get things up and running? Where there any roadblocks along the way?
Setting a schedule from the beginning helps you avoid unnecessary lag time in the future.
5. How much overall experience does your company have?
You want an ERP vendor who has a history of fulfilling their end of partnerships. Look for an established history and solid reputation in your community.
Follow up on references provided and check out their rating in the Better Business Bureau. See if your potential vendor attends local and national training events as well. You need a vendor who takes professional development seriously.
These extra steps will help you identify any potential warning signs of a poor fit. They’ll also solidify a great working relationship and get things off on the right foot.
Sage 100 ERP is designed to maximize productivity and profitability while eliminating inefficiencies. Its flexible design and intuitive interface make managing business operations a breeze.
At SYGNVS, we’re proud to be an ERP vendor your business can count on. To learn more about our innovative business and technology solutions, reach out to our team today.